alonewiththemoon | Dell, I swear, pow! right in the kisser!

I just got a call from a Dell rep introducing himself as my new point of contact for Dell, saying he was calling to see how things were going with the new laptop. I told him it was fine, and he asked if I had any comments about my Dell experience. I don't believe he had read my file before calling, because I rather stunned him with my polite but blunt comments about my Dell experience. He apologized, and then said he needed to explain the terms of my warranty to me, fine, it was good to get clarification on whether the one year warranty started again at zero with the new laptop, which it did. But then he totally turned the conversation into a sales call trying to get me to purchase five-year accident insurance for the laptop, five years for the price of one, isn't Dell great for making me this offer? That sound you all surely heard just now, the one that sounded like tectonic plates moving? That was my teeth grinding. I said no nicely once but when he persisted I told him that I frankly resented that this had become a sales call and I would certainly call him if we have any further problems and good day to you sir. RAAAAAAAAAARRRRRRRR!!!!!!!!!!
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