(no subject)

I just received an email from a Dell representative "with reference to the escalation that reached our Corporate office," which I suppose means my letter of complaint.  "Escalation" sounds like I have been lobbing missiles at the corporate office.  I can tell from the way the email was written and by the author's name that I have essentially been kicked back to the call center in India, which makes me want to lob missiles.  I honestly don't have much strength left in me for dealing with this.  But maybe this person is a higher up, since he or she was allowed to keep his or her Indian name and not use some Western alias, and can actually do something.  I suppose we'll see.
.