(no subject)

[alonewiththemoon]

I just received an email from a Dell representative "with reference to the escalation that reached our Corporate office," which I suppose means my letter of complaint.  "Escalation" sounds like I have been lobbing missiles at the corporate office.  I can tell from the way the email was written and by the author's name that I have essentially been kicked back to the call center in India, which makes me want to lob missiles.  I honestly don't have much strength left in me for dealing with this.  But maybe this person is a higher up, since he or she was allowed to keep his or her Indian name and not use some Western alias, and can actually do something.  I suppose we'll see.
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Comments

[fudjo.livejournal.com]

In a similar context at my job, I sometimes get to use the word "escalation" along with "NORAD". Yes, that NORAD.

[bluemoonsaga.livejournal.com]

WAR!!

[asim.livejournal.com]

May I suggest the EECB (Executive Email Carpet Bomb)?:

http://consumerist.com/5122023/eecb-saves-reader-from-dell-hell

http://consumerist.com/259713/how-to-launch-an-executive-email-carpet-bomb

[sittingstill.livejournal.com]

Dell themselves seem to call it "Escalation": here's a page with a link for "Direct Access to Dell Escalation."

[lepidosiren.livejournal.com]

Keep going! Eventually, you will cost them more in time and paperwork than a new laptop is worth.

[alonewiththemoon]

I think I've already started on the process outlined by the person in the first link--I've got an appointment for next week for the Escalation team person to call me when I can bring the laptop to my office. I'm afraid that the fundamental problem is that the laptop's motherboard is simply inadequate, not flawed but just not good enough, but we'll see if I can get anywhere...

[alonewiththemoon]

*shudder* the stories sound all too familiar--not in the specifics, but in the patterns.

It still seems strange to me that they use such a militaristic term. Why not "Resolution?" Oh, right, that might imply they will provide you with some...