alonewiththemoon: Drumlin Farm Banding Station 2016 (fruityoatytrio)
[personal profile] alonewiththemoon
It takes a special kind of melanin deprivation to get a sunburn while sitting indoors in New England in February, but apparently I am that kind of special.  I think my leaded glass office window concentrates the sun's rays.

Really enjoyed Lost last night.  What an appropriate episode to air on Valentine's Day!

Speaking of Valentine's Day, we had a really disappointing dinner at Prose last night.  We arrived right on time for our 8:15 reservation and were a bit disappointed to find ourselves seated right by the door, but if that was the available table, then that was the available table.  The waitress took our order somewhat spacily.  We decided to have our complimentary glasses of Proseco with our dessert, which in retrospect was a mistake.  Bit of a wait for the appetizers, but it was worth it, as they were pretty amazing.  I had leek-cabbage-chestnut sachets in browned butter sauce with caraway, and M had some kind of caviar sampler.  Soup came along at a reasonable time after that, and I was very pleased with my cauliflower-porcini puree, and M with his lobster pho.  Then, we waited.  And waited.  And waited.  And shivered.  It was literally almost an hour before our entrees showed up.  We're quite sure the waitress was ignoring us on purpose, as we ran out of water, weren't asked if we wanted more drinks, weren't given any kind of update on the ETA of our meals.  She only acknowledged us when she had the good news that our entrees were coming up next from the kitchen.  Granted I ordered a savory flan which might have taken some time to cook, but our order had been put in easily 2 hours before the dishes finally arrived.  I wouldn't expect a flan of that size to take more than 40 minutes or so in the oven.  The waitress sounded quite insincere in her apologies for the lateness and basically avoided us for the rest of the meal.  We asked for our desserts to go just because we were freezing and were sick of being there, and as I predicted the waitress didn't even ask about our glasses of Proseco.  On a separate note, the vegetable sides that came with my saffron flan were entirely too salty to eat, so my entree wasn't even particularly satisfying.

I know Valentine's Day is probably about the busiest day of the year for most restaurants and you don't go to Prose for speedy meals, but that still does not excuse this kind of service from either the kitchen or the waitress.  If the kitchen was that backed up, the waitress should have just told us, and offered more bread, or perhaps the Proseco--at the very least kept our water glasses filled!  I have to say too if it were my restaurant, I would have comped our drinks as a courtesy gesture. Between us we had one glass of wine and one glass of cider, so it wouldn't have taken much off their bottom line (esp. since we didn't get the Proseco we paid for with the meal) but would have gone a long way towards making us feel better.  Our dinner taken as a whole was not worth what we paid for it.  We've always looked at the restaurant as our neighborhood treasure, but this experience has really soured us on them.  We're thinking of writing them a letter not so much to berate them as to say hey, we care about your restaurant so we want you to know how badly you screwed things up, please don't do it again.


It didn't ruin the night though, just made it a little draggy in the middle.  M gave me a very lovely bracelet even though we'd said we weren't giving each other gifts.

The best thing of all about Valentine's Day, though, was that Seti ate a fairly normal amount of kibble during the day, and a bit more during the night!  He's still underweight but he's clearly more alert and engaged than he was this time last week, and hopefully he'll put some weight back on.  It's strange; even though he weighed less this morning than he did on Tuesday, he somehow looks more filled out to me.  Maybe it's the difference of looking at him with eyes of hope rather than eyes of despair.

Date: 2008-02-15 05:49 pm (UTC)
From: [identity profile] amadea.livejournal.com
I think if you can find the time it would be great to write them. You have a very insightful description here of what happened that night, based on your own experience as well as your knowledge of fine dining and how things work. It would be good for them to hear it. Also, maybe they will Give You Stuff.

Date: 2008-02-15 07:53 pm (UTC)
From: [identity profile] sittingstill.livejournal.com
Seconded on all counts. A well-written letter expressing your disappointment ought to benefit both the restaurant and you. Heck, start with a cut-and-paste of the above and tweak it a bit. I know how easy it is to intend to write such a letter and then not do it.

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